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It's a great time to have your project designed by us with a Complimentary Design and Quote!
It's a great time to have your project designed by us with a Complimentary Design and Quote!

Frequently Asked Questions

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Infratech Heater Questions

Value Controls or Custom Controls? What does each type of control cost and what is best for your installation? Check these questions and answers to gain further insights as to what is best for the control of your Infratech Heaters.
The first step in choosing Infratech electric infrared patio heaters is assessing your outdoor space's size and layout. Determine the area you need to heat and the specific placement of the heater to ensure optimal coverage. This initial evaluation helps you select the appropriate heater model and wattage, ensuring efficient and effective warmth tailored to your patio's unique needs. WATCH VIDEO ANSWER
First, check your power availability. Second, decide if you will be surface mounting or flush mounting the heaters. Third, determine what that mounting height will be. From there, compare the models based on our diagram showing heat coverage for each model. For instance, a CD60 model, surface mounted at between 8-12 feet high, will heat an area of about 11 x 11 feet. WATCH VIDEO ANSWER
Run your plan by us. We are the experts and will take all factors into consideration. Submit an online request for a design from our expert design team. We're standing by to design your specific space, small or large. WATCH VIDEO ANSWER
For professional assistance, you may be required to submit some basic information about your area to be heated. We are happy to help you design a system that will satisfy your needs and your budget. Call 1-800-697-7404, today. WATCH VIDEO ANSWER
Always choose a heater size with the appropriate heat output for the mounting height and area to cover. Each heater model has a corresponding heat coverage diagram to help understand the coverage of each model. By selecting a smaller unit, you may require more heaters to get the same amount of heat output. If you are choosing a dual element unit for aesthetic purposes, you will be concentrating more heat into a tighter space. Again, this may mean that you will possibly require more fixtures to provide total coverage of your area. Patio heating is often a compromise between functionality and finding the desired look. WATCH VIDEO ANSWER
At their Food Services Testing Center, Pacific Gas & Electric has determined that a good patio heat installation (gas or electric) will provide between 3-7° of perceived heat at 60° F ambient conditions. Test results determined that more than 7° is too warm to sit in for extended periods. Colder or draftier areas may require more heat; protected or warmer areas may require less. Every installation will vary, along with our customers’ expectations. WATCH VIDEO ANSWER
Electric heaters are more efficient and are easier to operate and maintain. They are inexpensive to operate and require very little maintenance, Unlike gas heaters, there are no valves, ignition components, moving parts or burners to maintain or repair. In addition, electric heaters produce no sound, odors or toxic emissions. Electric heaters may be flush mounted into a ceiling using our flush mount frame. You can adjust the intensity of an electric heater infinitely from zero to 100% of power by using Infratech Controls. WATCH VIDEO ANSWER
Operating costs vary by region. Nationwide, electric heaters are less expensive than propane, and are competitive with natural gas. Depending upon the total hours of usage, electric heaters normally have a much lower cost of ownership when factoring in purchase price and maintenance needs. Basically, this means that while it can cost more per hour to operate an electric unit in some areas, it typically takes 7-10 years to save enough money operating on gas to recover the substantially higher purchase price-not to mention cost of regular maintenance for a gas heater. WATCH VIDEO ANSWER
Electric heaters are economical to operate. It's easy to estimate your operating cost by multiplying the total kilowatts by your local power rate for a "kilowatt hour". Your rate should appear on any monthly utility statement. For example, a typical 3,000 watt heater at full power would cost 39 cents per hour based on a utility rate of 13 cents per kilowatt hour. Also keep in mind that your electric heater has a lower acquisition cost than a standard gas heater. WATCH VIDEO ANSWER
Yes, all Infratech heaters come with the necessary mounting brackets. We also have Infratech Heater Extension Brackets and Drop Pole Mounts for purchase, when needed. WATCH VIDEO ANSWER
It is highly recommended to use a licensed electrician to install Infratech Heaters. WATCH VIDEO ANSWER
While flush mount installation helps to hide the heaters, much like recessed can lighting, they do incur additional installation costs due to the fact that you must build out a fire-rated drywall pocket in the ceiling to house the heater. As well, you will need an additional accessory of a flush mount frame for each heater, to assist with ventilation. If your ceiling is still unfinished, it's a good time to consider a flush mount installation for a seamless an unobtrusive install. Surface mount, on the other hand, is less expensive and easier to install. WATCH VIDEO ANSWER
C/CD and W/WD-Series heaters share the great benefits of Infratech electric infrared heat: eco-friendly, efficient, odorless, and an extensive Three-Year Warranty. Both series are available in a range of wattages, sizes, color & control options. What's the difference? Essentially, it's aesthetics only. W/WD Series are also best suited for flush mount installation, while the C/CD is best for surface mount. WATCH VIDEO ANSWER
If you are concerned about ambience, the appearance of your décor and creating a more relaxing environment, Infratech infrared quartz elements are always the best choice. Infratech quartz elements provide comfortable medium wave heat. Competitive products with short wave halogen elements produce more intense heat while emitting very bright and harsh-colored light. By contrast, Infratech medium wave elements effectively heat your space, while providing a soft, warm glow that is practically unnoticeable. WATCH VIDEO ANSWER
The Motif decorative fascias should not be added to flush mount or recessed heater installations. The Motif collection is designed to snap onto the C or CD-Series Surface Mounted heaters that are designed for wall, ceiling, or pole mount applications. WATCH VIDEO ANSWER
One of the big advantages of the Dual Element heater is you have the option of 5000 watt and 6000 watt heaters, whereas the Single Element heaters only reach an output of 4000 watts. The other advantage of Dual Element is that you can use Duplex Stack Switches to create an inexpensive Lo/Hi option for heat control. That said, there are times when the Single Element heaters, due to length and total amperage draw may make Single Element heaters a better choice. When it doubt, give us a call at 1-800-697-7404. WATCH VIDEO ANSWER
C/CD and W/WD-Series heaters share the great benefits of Infratech electric infrared heat: eco-friendly, efficient, odorless, and an extensive Three-Year Warranty. The C-Series and W-Series heaters are available in a range of wattages, sizes, color & control options. WATCH VIDEO ANSWER
No. The SL-Series heater housing operates at a significantly higher temperature than the W-Series or C-Series fixtures due to the narrow profile and tight clearances to the heating element. The SL housing would exceed safe operating temperatures for wiring with restricted air circulation. WATCH VIDEO ANSWER
No. The SL-Series heater housing is anodized aluminum. It is available in a silver, stainless colored finish or an almost black anodized finish. Paint or powder coating interferes with the T-slot, and reduces heat dissipation. This layer of paint "insulation" increases the operating temperature of the housing beyond acceptable limits. WATCH VIDEO ANSWER
Yes, they will have the same heat output. A watt = watt. The difference is in the styling, and construction, but with the narrower design of the SL units, the heat pattern is slightly more concentrated towards the center. WATCH VIDEO ANSWER
All Infratech heaters will need a separate control switch to operate. Value control switches or Custom Control Panels can be purchased, depending on your needs. WATCH VIDEO ANSWER
Yes. It’s one of many innovative control options at your fingertips when you choose Infratech heaters like our Home Management System or Universal Control Package. Our Universal Control can be installed with a 120VAC lighting interface to coordinate with your décor. Infratech’s Home Management control option is designed to integrate seamlessly with popular smart home systems. (requires a 0-10V DC signal input). WATCH VIDEO ANSWER
The Infratech Contactor Panel with Timer is a control panel that will provide a timer to your simple on/off or duplex stack switch controls. We recommend this addition when purchasing one or two heaters when the user needs to have a timer only, but does not need the full heat intensity control that comes with the Universal Control Panel. WATCH VIDEO ANSWER
The Duplex Stack Switch is the most common control for one to two Infratech Dual Element Heaters. These switches allow you to turn one element on at a time, resulting in either a low or high setting. Additionally, theDuplex Stack Switchfor a either a one or two heater installation come in at less than $200. WATCH VIDEO ANSWER
Infratech solid-state controls give you the most efficient and versatile form of control for your heaters. While other lower cost controls are available, if your space calls for larger heaters or multiple heaters, solid-state controls quickly become your best choice for a quality installation. Contact us and let our qualified staff help you configure the best heaters and controls for your project. WATCH VIDEO ANSWER
The Infratech Duplex Stack switches are wired from each element to each individual rocker switch, so they are only drawing 12.5 amps to each rocker switch. Each rocker is rated at 20 amps (a stack switch has two 20amp rockers) WATCH VIDEO ANSWER
Yes, it is recommended that Infratech Heaters should be left on for periods of up to four hours and then should be turned off and cooled down for fifteen minutes. By doing so, you will extend the life of your heating element, however, the heater will not overheat if left on. WATCH VIDEO ANSWER
The Universal Control Panel can use any 0-120VAC dimmer, including smart dimmers to integrate with your app and Bluetooth capable devices. WATCH VIDEO ANSWER
Infratech does not offer a hand held remote control, however, with the purchase of a Universal Control Panel or a Home Management System, remote control via smart devices or hands-free voice commands can be achieved. WATCH VIDEO ANSWER
At this time, we don't have a list of electricians in the US who install Infratech Heaters, however, most well-established electricians will be familiar with the Infratech brand and will have had experience installing them. WATCH VIDEO ANSWER
Yes, it is highly recommended you use a licensed electrician to install Infratech Heaters. Most well-established electricians will have had experience installing Infratech Heaters. WATCH VIDEO ANSWER
Infratech offers a 3-year warranty on all products against defects in materials and workmanship. This warranty period starts from the date of purchase. If you have any problem with your Infratech heater or part within 3 years, simply reach out to us and we will take care of the issue. WATCH VIDEO ANSWER
The Infratech warranty covers manufacturing defects and faults in materials or workmanship when subjected to normal domestic use and service. It does not cover damage caused by misuse, abuse, damage in shipment, discoloration and rust, improper assembly, and/or modification. WATCH VIDEO ANSWER
To make a Infratech warranty claim, please contact our customer service team at 1-800-697-7404. Provide your order number and details of the issue, and we will guide you through the process. WATCH VIDEO ANSWER
No, you do not need to register your product for warranty. Your warranty is automatically activated upon purchase. WATCH VIDEO ANSWER
If your product is out of warranty, you may still be eligible for repair or replacement at a cost. Please contact our customer service team for assistance at 1-800-697-7404. WATCH VIDEO ANSWER
If your product is found to be faulty within the warranty period, we will repair or replace it free of charge. If a repair or replacement is not possible, you may be eligible for a refund. If you believe the product is faulty, please reach to us for a troubleshooting call first at 1-800-697-7404. WATCH VIDEO ANSWER
Infratech quartz elements are rated for up to 5,000 hours of use. In many installations you may enjoy your heater for years before a replacement would be needed. Always refer to your specific heater manual for specific instructions, and be sure to disconnect the power to your heater before attempting to change an element. WATCH VIDEO ANSWER
The Motif decorative fascias should not be added to flush mount or recessed heater installations. The Motif collection is designed to snap onto the C or CD-Series Surface Mounted heaters that are designed for wall, ceiling, or pole mount applications. WATCH VIDEO ANSWER
"Infratech believes in listening to the “Voice of the Customer.” We have been told from our Dealers that some people like the aesthetics of a fascia over the heater element." WATCH VIDEO ANSWER
One size, one style does NOT fit all. That is why Infratech has always been about choice. The Motif Collection will have four distinct Decorative Fascias tying into today’s most relevant architectural styles, Contemporary, Mediterranean, Traditional, and Craftsman. The four styles are available in black and stainless Steel for both our 39"" and 61"" heaters. WATCH VIDEO ANSWER
We all know that infrared energy heats objects, not the air. Regardless of what competitors say, it is physics and a fact; when you put anything between the source of infrared energy (the heating element) and the person, it will affect the desired comfort. That is why Infratech engineered our Motif Collection to minimize the loss of heat when compared to other heaters on the market that have covers. WATCH VIDEO ANSWER
There are two different ways to order the Motif Collection. The first is as a complete heater, which includes the C or CD-Series body, the decorative fascia of your choosing, and 90-degree end covers. The second way is an upgrade kit, which includes the decorative fascia of your choosing and the appropriate 90-degree end covers. WATCH VIDEO ANSWER
No. The installer can use any desired bracket that meets the minimum clearance requirements. You can use a one quarter inch hex bolt head in the T-slot if attaching to structural tubing. WATCH VIDEO ANSWER
Yes. Provide power to the dimmer to signal the switch leg to go to the control signal terminal strip in the Universal Panel. Generally power is pulled from any circuit close to the dimmer. WATCH VIDEO ANSWER
It is recommended that Infratech Heaters should be operated for periods of up to four hours and then should be turned off and cooled down for fifteen minutes. By doing so, it will help extend the life of the heating elements. WATCH VIDEO ANSWER
The input regulators can be used on the Infratech Single Element heaters only, up to 3000 watts. The Input regulator will cycle the heater on and off at varying intervals to control the heat output on a dial from one to ten. WATCH VIDEO ANSWER
The Motif Collection was engineered, designed, tested, and approved for the C and CD Series heaters, but today they'll fit on the W and WD Series as well. Please note that they won't work with the Slimline Series, and aren't compatible with Infratech Flush Mount Frames. WATCH VIDEO ANSWER